privacy policy

In an effort to protect our clients’ and site visitor’s privacy and rights, DarkCloudVPN.com has established a Privacy Policy which explains what information we gather on visitors and what we do with information that we gather. This Privacy Policy governs the manner in which Dark Cloud VPN collects, uses, maintains and discloses information collected from users of this Web site (each, a “User”). The handling of personal details like email addresses or payment data is always processed in accordance with the General Data Protection Regulation (GDPR). This declaration of data protection within this Privacy Policy is intended to inform the public how we process and collect personal information. Additionally, this privacy policy should inform users of the rights they are permitted.

What personal data we collect and why we collect it:

  • Payment information for processing payments through our BTCPay Server
  • Anonymized Google analytics data for purposes of understanding and optimizing our website and service offerings.
  • Apache Webserver (see apache.org) logs.
  • Contact data submitted through live chat or support tickets.
  • Any e-mails we receive.

How we use collected information:

  • E-mail addresses are used to send information regarding subscriptions, payment confirmations, responses to customer inquiries, and Dark Cloud VPN promotional offers only.
  • Payment data is utilized to manage client signups, payments, and cancellations. No private payment data is stored.
  • Anonymized Google analytics data is used to report visitor metrics and help improve our website. We do not collect any user’s personal information through our analytics tracking. All visitor IP addresses are fully masked and service related information such as order ID and user ID are fully anonymized. All referrer URL information is also anonymized in the same way. Analytics data is periodically purged at random intervals. Dark Cloud VPN has exclusive control over our analytics platform and we do not share this information with any third party.
  • Apache webserver logs are regularly purged and are created by the webserver. No usernames or passwords are ever logged at any point by the webserver.
  • Contact submissions and e-mails will only be used for correspondence during the course of business operations.
  • Temporary cookies are used to handle control panel logins.
  • Dark Cloud VPN does not collect or log any data from its Virtual Private Network (VPN) or Proxy services.

What rights you have over your data

DarkCloudVPN.com users have the option to register with personal information. The personal information provided is collected solely for private use by DarkCloudVPN.com as it relates to standard business operations. Upon registration for services at DarkCloudVPN.com the account owner’s email address and date/time is stored. This information is recorded to prevent fraud and abuse of DarkCloudVPN.com services. No data is ever provided to a third party unless required to do so by law.  DarkCloudVPN.com users can modify or remove the personal information stored at any time. Upon request, DarkCloudVPN.com will provide a user information on what account related data is stored. Registered users may request removal of all personal information at any time by contacting the support department or the official DarkCloudVPN.com data controller.

The DarkCloudVPN.com Data Controller Contact Information can be found below:

e-mail: support [at] darkcloudvpn.com